Whenever you step into an establishment to avail of its products and services, you are not only entitled to the quality of the product or service that you pay for but you are also entitled to excellent customer service that comes with it.
In this light we present to you our top 5 Best Businesses in Customer Service
5th Place - Super 8 Supermarket
Not only are the sales staff and attendants clean looking. They are also very helpful.
4th Place -
- Banco de ORO
Sure it was crowded for a while but the tellers of Banco de Oro never fail to accommodate. They even give a little chit-chat so as to make a client feel at home. Even the guards are kind to all kinds of customers - not the irritable ones that you find at other banks. With the upcoming re-opening of the old Equitable site, Urdanetans can expect double the world class service.
3rd Place
Western Union CB Mall
The friendliness of the tellers almost make you feel like you have been neighbors for a long time.
McDonalds (CSI)
They never stop smiling! You can be rowdy and loud here and the cashiers and staff are game, ready to laugh along with the customers. This is one of favorite places to eat, not only because of the quarter-pounder!
2nd Place
- SMART Communications
While the efficient numbering system is impressive and modern, the staff at SMART communications are its real assets. They are friendly and accommodating. They will provide assistance down to the last detail, even to make sure that you have your PIN down pat.
For any service availed, a customer service representative call to get feedback on how the service was rendered. We hope to have a speedier response when calling the hotline though.
- Sun Cellular
The smile of the staff in there is contagious. Well, the bright red and yellow colors of the store help lighten up the mood.
Best in Customer Service
- DIY
You'll feel like royalty as soon as you step into any of the two DIY stores in Urdaneta. Attendants start to crowd you like they want your autograph, eager to assist you with your needs. They will even suggest the most affordable ones unlike others who push for the most expensive to get a commission. They will also carry your item ahead of you to the counter should you decide to look around for other things. It is almost like having your own shopping assistant!
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On the flipside, we can't help but notice the places where the staff need to smile (or train) more.
Matutina's - Thank goodness the food is good but the waitresses sometimes seem to ingnore customers on purpose
Max's - Had a long day? Smile naman dyan. Please don't slam the plates on the table.
Red Ribbon (CB Mall) - The male attendant there has never smiled. Kakatakot bumili.
Chowking (Nancayasan) - The lack of patience of the store managers on their staff will naturally spill over from the staff to the customers.
Peer Marketing - Be advocates to your customers. Huwag nyo po silang awayin (or paringgan). There is always a more professional way of dealing with complaints.
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